Good Samaritan’s Care Goes Beyond the Ordinary

When Sara Knapp landed in Good Samaritan Lutheran Health Care Center in Delmar, N.Y., right outside Albany, after a car accident last winter, she had a lot of trepidation. She didn’t like the stigma of having to go to a nursing home, but she wasn’t able to care for herself just yet.

She required a lot of physical and occupational therapy since one leg and one arm were broken in the accident. It was hard to move Sara, since her legs were paralyzed by polio when she was young. She required gently lifting and care when moving her in and out of bed, bathing her and getting her dressed.

But soon Ms. Knapp’s fears were allayed when she realized that Good Samaritan, or Good Sam as the staff calls it, would provide just the care that she needed. “I remember thinking, ‘maybe this won’t be so bad after all,” wrote Sara in a two-page letter to Keith Henchey, Good Sam’s executive director.

In the letter, Ms. Knapp praised almost a dozen Good Sam employees by name, saying that they were welcoming, caring, friendly, gentle and kind when helping her with daily activities. “I know I wasn’t easy to care for,” she wrote.

“Many things I praise in one employee often applies to others, but this letter can’t go on forever.”

Henchey receives letters like this weekly, from patients attributing their success and healing to Good Sam’s brand of care.

“Being a mission-based organization, TLC Network, which runs Good Sam, allows us to care for the whole person, and not just care about the bottom line,” said Frank Tripodi, CEO and president of TLC Network.

Today, she is home and doing well once again, thanks to the care she received at Good Sam.

“My father and I cannot thank you enough for all your efforts during his three-week stay. Your smiles, support and overall professionalism were much appreciated during a very difficult time. My father is doing well, he’s safe and happy to be back in his own house.”

“Special thanks to the staff and caregivers for the exceptional comfort care that they gave mom in her final hours.”